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15px;letter-spacing:-.4px}p{line-height:1.55}header{background:white;border-bottom:1px solid var(--line);padding:15px max(22px,calc((100vw - 1160px)/2));display:flex;align-items:center;justify-content:space-between;gap:12px}header .brand{display:flex;align-items:center;gap:14px}header img{width:100px;height:47px;object-fit:contain}header .brandname{border-left:1px solid var(--line);padding-left:14px;font-size:18px;font-weight:750;letter-spacing:-.5px}header .brandname small{display:block;font-size:11px;font-weight:500;letter-spacing:0;margin-top:3px}header button{min-height:40px;padding:8px 12px;background:#f8fafc;font-size:13px}.banner{color:#64748b;padding:9px 20px;font-size:12px;text-align:center;background:#f0f6fb;border-bottom:1px solid #e8eff5}.wrap{max-width:1160px;margin:auto;padding:24px 22px 110px}.panel{background:white;border:1px solid var(--line);border-radius:20px;padding:24px;box-shadow:0 4px 16px 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5px}.login>small{letter-spacing:1.8px;font-size:10px;font-weight:700}label{display:block;margin:16px 0 7px;font-size:14px}select,input{min-height:48px;border:1px solid #dbe3ec;border-radius:12px;padding:12px 14px;background:white;width:100%;color:inherit}a{color:#365f7f}.intro{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:25px 28px;background:linear-gradient(110deg,#e0f2fe,#eef8ff);border-radius:20px}.intro small{font-size:10px;letter-spacing:1.7px;font-weight:700}.intro p{font-size:14px;margin:0;color:#64748b}.count{background:#ffffffa8;border:1px solid #d4e7f4;border-radius:20px;padding:8px 12px;font-size:12px;white-space:nowrap}.tiles{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin:20px 0}.tile{text-align:left;padding:17px 18px;min-height:105px;position:relative}.tile span{display:block;font-size:10px;font-weight:700;letter-spacing:1px;color:#64748b;margin-bottom:10px}.tile b{display:block;font-size:16px;letter-spacing:-.3px}.tile 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solid var(--line);padding:9px 12px max(10px,env(safe-area-inset-bottom));display:flex;justify-content:center;gap:10px;z-index:3;backdrop-filter:blur(12px)}.bottom button{border:0;min-width:115px;font-size:12px;background:transparent}.bottom button[aria-pressed=true]{color:#234f70;background:#eaf4fb}.navicon{display:block;font-size:19px;margin-bottom:3px;line-height:1}.teamrow{padding:22px;margin-bottom:14px}.teamrow b{display:block}.teamrow>small{display:block;margin:7px 0}.grants{display:grid;grid-template-columns:repeat(2,1fr);gap:8px;margin:12px 0}.grants label{margin:0;display:flex;gap:10px;align-items:center;padding:12px;border:1px solid var(--line);border-radius:10px;font-size:13px}.grants input{width:20px;min-height:20px;accent-color:#547d9d}.grid{display:grid;grid-template-columns:repeat(2,1fr);gap:18px}.empty{text-align:center;padding:55px 22px;color:#64748b;font-size:14px}.hidden{display:none!important}
@media(max-width:700px){header{padding:11px 16px;position:sticky;top:0;z-index:2}header img{width:78px;height:37px}header .brand{gap:10px}header .brandname{font-size:16px;padding-left:10px}header .brandname small{font-size:10px}header button{font-size:11px;padding:7px 9px}.wrap{padding:16px 14px 100px}.banner{font-size:10px;padding:7px 14px}.wrap:has(.login){padding-top:16px}.login{padding:165px 24px 28px;min-height:0;border-radius:20px;background:linear-gradient(#e0f2fe 0,#edf7fe 145px,#fff 145px)}.login:before{left:24px;top:26px;width:80%;font-size:29px;letter-spacing:-1px;content:"Your team. Every conversation.\A One place."}.login:after{left:24px;top:104px;width:85%;font-size:12px;content:"PowerNAP support & franchise operations"}.login h1{font-size:25px}.login>small{display:none}.panel{padding:19px;border-radius:16px}h1{font-size:25px}.intro{padding:20px;border-radius:16px;align-items:start}.intro .count{font-size:10px;padding:6px 8px}.intro p{font-size:12px;max-width:220px}.tiles{grid-template-columns:repeat(2,1fr);gap:9px;margin:14px 0}.tile{min-height:100px;padding:14px}.tile b{font-size:15px}.tile span{font-size:9px;margin-bottom:8px}.tile small{font-size:11px}.split,.grid{grid-template-columns:1fr}.split{min-height:350px;border-radius:16px}.inboxlist{border-right:0!important}.detail{display:none}.conversation-open .detail{display:block}.conversation-open .inboxlist,.conversation-open .tiles,.conversation-open .intro{display:none}.conversation-open .split{border:0;background:transparent}.conversation-open .detail{padding:0;background:transparent}.back{display:inline-block;margin-bottom:18px;min-height:42px;font-size:13px}.grants{grid-template-columns:1fr}.bottom{justify-content:space-around;gap:0}.bottom button{min-width:0;flex:1;padding:8px 4px;font-size:11px}.timeline{background:white;border:1px solid var(--line);padding:20px 17px 0}.actions{position:sticky;bottom:80px;background:#f7f9fc;padding:12px 0;margin-top:20px}.actions button{flex:1}.detailhead h2{font-size:23px}.notice{font-size:12px}}

.error{color:#b42318;font-size:14px}.success{color:#23663b}.formgrid{display:grid;gap:12px}.toolbar{display:flex;gap:10px;flex-wrap:wrap;margin:12px 0}.live-login{max-width:440px;margin:35px auto;padding:28px}.live-login input{margin-bottom:12px}.workstats{font-size:12px;color:#64748b}.teamform{scroll-margin-top:100px}.teamform button{margin-top:15px}.note{font-size:12px;color:#64748b}/* Chat operations: clear sides, compact controls, thumb-friendly mobile actions. */
.presence-control{display:flex;align-items:center;gap:8px;flex-wrap:wrap;max-width:330px}.presence-control label{font-size:12px;margin:0;width:100%;font-weight:600}.presence-control select{width:auto;min-width:140px;min-height:44px;padding:8px 12px}.presence{font-size:12px;font-weight:700;padding:7px 10px;border-radius:20px;background:#edf1f5;color:#64748b}.presence.available{background:#e6f5ec;color:#226844}.presence.break{background:#fff2d8;color:#8b6011}.presence.offline{background:#edf1f5;color:#64748b}.chat-heading{padding-bottom:16px;border-bottom:1px solid var(--line)}.chat-heading h1{font-size:23px;letter-spacing:-.5px;overflow-wrap:anywhere;margin:12px 0}.chat-heading>.presence-control{display:none}.chat-operations{position:sticky;top:0;background:#fff;z-index:1;border-bottom:1px solid var(--line);padding:16px 0;box-shadow:0 8px 12px #fff}.ownership p{font-size:12px;margin:5px 0}.case-state{font-size:12px;font-weight:700;color:#365b77}.top-actions{display:flex;gap:8px;margin:12px 0}.top-actions button{flex:1;font-size:13px;font-weight:650;min-height:46px}.responder-form{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:7px;align-items:end}.responder-form label{grid-column:1/-1;margin:4px 0 0;font-size:12px}.responder-form select{min-height:44px;padding:9px;min-width:0;font-size:12px}.responder-form button{font-size:12px;min-height:44px}.chat-operations>.note{font-size:11px;margin:10px 0 0}.chat-timeline{display:flex;flex-direction:column;gap:16px;padding:20px 12px;background:#f4f7fa;border:1px solid #e6edf3;border-radius:14px;margin:12px -8px 20px}.chat-message{max-width:88%;padding:12px 14px;border:1px solid #dce5ed;border-radius:14px;overflow-wrap:anywhere;box-shadow:0 2px 3px #33415505}.chat-message.customer{align-self:flex-start;background:#fff;border-bottom-left-radius:3px}.chat-message.powernap{align-self:flex-end;background:#e4f2fc;border-color:#c4deef;border-bottom-right-radius:3px}.chat-message.system{align-self:center;background:#edf0f4;font-size:12px}.bubble-head{display:flex;flex-direction:column;gap:3px;margin-bottom:9px}.bubble-head b{font-size:12px;color:#284b66}.bubble-head small{font-size:10px}.bubble-body{font-size:14px;line-height:1.6;white-space:pre-wrap}.bubble-body code{font-family:ui-monospace,monospace;white-space:pre-wrap;display:block;background:#ffffff90;padding:8px;border-radius:6px}.bubble-foot{display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap;font-size:10px;color:#64748b;margin-top:10px}.chat-message.powernap .bubble-foot span{color:#306b93}.chat-legend{font-size:11px;color:#64748b;text-align:center;margin:18px 0 8px}.call-tools{display:flex;gap:8px;flex-wrap:wrap;padding:12px 0}.call-tools button{font-size:12px}.call-tools audio{width:100%;max-width:100%}.case-history{font-size:12px;border-top:1px solid var(--line);padding:16px 0}.case-history summary{cursor:pointer;font-weight:650;min-height:38px}.roster p{font-size:13px}.row b{overflow-wrap:anywhere}.row p{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.detail{min-width:0}.detail>.notice{font-size:11px}.split{overflow:clip}.source-controls{margin-bottom:16px}.source-controls .actions{align-items:end}.source-controls .actions label{margin:0;flex:1;min-width:135px}.source-controls .actions input{margin-top:5px}.source-controls .actions button{flex:0 0 auto;min-height:48px}
@media(max-width:700px){.intro{display:block}.intro>.presence-control{margin-top:14px;max-width:none;gap:8px}.intro>.presence-control label{width:auto}.intro>.presence-control select{min-width:120px;flex:1}.conversation-open .source-controls{display:none}.chat-heading>.presence-control{display:flex;max-width:none;margin-top:12px}.chat-heading>.presence-control label{width:auto}.chat-heading>.presence-control select{flex:1}.chat-heading h1{font-size:21px;line-height:1.3}.chat-heading .back{margin-bottom:12px}.chat-operations{top:70px;background:#f7f9fc;padding:12px 0;box-shadow:0 8px 12px #f7f9fc;z-index:1}.chat-operations>.note{font-size:10px}.top-actions{gap:8px;margin:10px 0}.top-actions button{font-size:12px;padding:10px}.responder-form{gap:6px}.responder-form select{font-size:11px}.responder-form button{font-size:11px;padding:8px}.chat-timeline{margin:14px -2px 20px;padding:16px 8px;gap:14px}.chat-message{max-width:93%;padding:11px 12px}.bubble-body{font-size:14px}.bubble-head b{font-size:11px}.bubble-foot{font-size:9px;gap:6px}.chat-legend{font-size:10px}.call-tools button{flex:1}.source-controls .actions{position:static;background:transparent;padding-top:12px;margin-top:0}.source-controls .actions button{width:100%}.split{overflow:visible}}
.chat-source-tools{display:flex;align-items:center;gap:12px;margin:14px 0}.chat-source-tools button{flex-shrink:0;font-size:12px}.chat-source-tools small{font-size:11px;line-height:1.5}.media-group{margin-top:10px}.media-card{display:flex;flex-direction:column;gap:8px;min-width:190px;max-width:100%;padding:10px 0}.media-card b{font-size:12px;overflow-wrap:anywhere}.media-card small{font-size:10px}.media-card button{width:100%;font-size:12px}.media-card button:has(img){padding:0;overflow:hidden;border-radius:10px;line-height:0}.chat-thumbnail{display:block;max-width:100%;width:auto;max-height:260px;object-fit:contain;margin:auto}.media-expired{font-size:12px;color:#64748b;font-style:italic}.media-dialog{max-width:min(94vw,1000px);width:94vw;max-height:94dvh;overflow:auto;border:1px solid #c5d9e7;border-radius:16px;padding:16px;background:#fff;color:#334155}.media-dialog::backdrop{background:#132334aa}.media-dialog>button{float:right}.media-dialog>p{font-size:13px;overflow-wrap:anywhere;margin-right:90px}.media-dialog img{display:block;max-width:100%;max-height:78dvh;margin:16px auto;object-fit:contain}.media-dialog iframe{display:block;border:0;width:100%;height:74dvh;background:#e2e8f0}.media-dialog .error{clear:both}@media(max-width:700px){.chat-source-tools{align-items:start}.chat-source-tools small{font-size:10px}.chat-source-tools button{padding:8px;font-size:11px}.media-card{min-width:160px}.media-dialog{padding:12px}.media-dialog iframe{height:70dvh}}
.pdf-controls{clear:both;display:flex;align-items:center;justify-content:space-between;gap:8px;padding:14px 0;font-size:12px}.pdf-controls button{font-size:12px}.pdf-page{display:block;max-width:100%;height:auto;margin:0 auto;background:#fff;border:1px solid #dbe3ec}.media-dialog:has(.pdf-page){background:#f1f5f9}